Our Core Values
At Capital Estate Agents, our core values are at the heart of every contact with you and embodied in how we do business.
1. Quality in everything we do
Quality in our people – we only employ people who fit with our company ethos and who have the capability to deliver quality for our clients. Friendly, approachable, hard-working and informed. Above all, great communicators.
Quality documentation and online products are a key part of our service. The video tours we provide for our properties are best-in-class and help potential buyers see the real home and imagine themselves in it.
Quality processes – keeping our client’s needs at the forefront of our mind ensured Capital put in place quality procedures and processes to manage our everyday activities. Compliance with legislation is mandatory and keeping abreast of changes in legislation means we are constantly updating those processes to maintain standards.
2. First Class Service, always
Not only do our staff have first class market knowledge supported with first class technology, but they match it by providing first class customer service at all stages in your journey with us.
3. Innovative Thinking
Innovative thinking applied to all aspects of the service that we offer has seen us employ leading-edge technology, create immersive property tours, provide a media suite for you to watch the tours, promote properties across social media platforms, work with landlords in an advisory capacity and more. We believe that this strive to innovate sets us apart from other estate agents, whether in a branch or online.
4. Approachable property people
Above all, we are approachable and whether it’s an initial enquiry or a difficult conversation with a conveyancing solicitor, we’re there for our clients. We know that a solid working relationship with all our customers, based on open and regular communications is what takes our sales and lettings over the finish line with the minimum of stress.
For more information on how we do business at Capital Estate Agents, please drop in to one of our offices in Bromley, Chislehurst and Sidcup or give us a call. 0208 313 0010